2020 Biennial Performance Report
Advancing the Next Generation of Technology in Texas
Introduction
Texas government is advancing the next generation of technology to make it easier for Texans to access government information and services. For all its challenges, the 2020 COVID-19 pandemic provided an impetus for accelerating this digital transformation.
State agencies and institutions of higher education (IHE) moved to remote work, expanded network infrastructure, deployed digital services, and rapidly responded to Texans’ increased needs for information and continued government and education services. The State of Texas leads in delivering a secure, digital government and was well-positioned to respond to this unprecedented situation.
This report describes progress over fiscal years 2019 and 2020 toward three goals outlined in the 2020–2024 State Strategic Plan (SSP) for Information Resources Management. It highlights accomplishments, identifies concerns, and makes recommendations for improving the effectiveness and cost efficiency of the state’s use of information resources. The BPR also includes supplemental reports on specific technology issues.
Goal 1: Secure IT Service Delivery
Goal 2: Advanced Data Management & Digital Services
Goal 3: Agile & Automated IT Strategies
About the 2020 Biennial Performance Report
The Information Resources Management Act requires the Texas Department of Information Resources (DIR) to prepare and submit to the Governor and to the Legislature a biennial performance report on the use of information resources technologies by state government (Texas Government Code §2054.055). Note: For the purposes of this report, the term “technology” or information technology (IT) is used to indicate information and communications technologies. DIR compiles this report using information from state agencies and institutions of higher education (IHE) that respond to the 2020 Information Resources Deployment Review (IRDR) required by Government Code, Section 2054.0965. All information included in this report is from the IRDR unless otherwise noted.