A Guide for Texas Government
Steps for Digital Transformation
All transitions have a starting point, but sometimes it is difficult to know where to begin. These five steps can help guide the transition.
1. Assess the current environment.
Understanding the baseline is fundamental for transforming the way government operates and delivers services. It can be helpful to identify tools that help the organization assess maturity or that provide a framework for managing and communicating the status of the organizational culture, business capabilities, and current technology.
Utilizing a tool like a digital maturity model is an effective way for agency leaders to evaluate the current state of an organization’s digital capabilities, define and prioritize goals or areas to focus on, and develop a clear path for the digital transformation journey.
2. Develop a digital strategy.
Having a plan in place can help agencies make the most of a digital transformation effort.
Developing a digital strategy entails understanding the trends, drivers, and needs affecting an organization’s customers, employees, and partners. Once these are determined, agency leaders can begin to improve on the gaps between current digital capabilities and the future desired state.
3. Identify risks, barriers, resources, and solutions.
It is critical to identify challenges early in the digital transformation process. Common factors that can impede digital transformation include resistance to change, lack of expertise or skills, limited funding, and various other considerations. Agencies can reduce many such challenges by identifying the risk and deciding whether to avoid, accept, or mitigate that risk.
Engaging the right resources to address risks is a key factor in overcoming digital transformation barriers. Careful planning, executive buy-in, and informed decision making can keep a digital transformation on the right path.
4. Implement digital strategy, manage activities, and measure progress.
Managing digital strategy initiatives requires good communication, strong project management, and the ability to quickly respond and adjust to changing priorities. Identifying key metrics to continuously measure progress of initiatives will help drive the success of a digital transformation.
Key performance indicators (KPIs) are a good tool for measuring digital transformation progress. To demonstrate the value of digital transformation initiatives, KPIs should be clearly defined and quantifiable. These metrics may include measuring: increases in the adoption of emerging technologies; improvements in customer satisfaction; reductions in duplicate processes and errors; and increases in employee proficiencies.
5. Optimize and innovate to keep the momentum going.
Digital transformation is an ongoing process. Establishing a Center of Excellence (CoE) with a focus on knowledge sharing, optimization, and innovation can help digital transformation maintain momentum. The role of a CoE is to provide leadership, support, and strategic guidance. A CoE can facilitate buy-in for future digital transformation initiatives and champion further innovation.